Effective Date: [Insert Date]
At MirPrints, we strive to provide the best quality Print-on-Demand (POD) products. Since each product is custom-made, our cancellation and refund policy is designed to be fair and transparent.
1. Order Cancellations
- Orders can only be canceled within 6 hours of placing the order.
- Once production or printing begins, cancellations are not possible.
- To request a cancellation, please contact us immediately at info@mirprints.com with your order number.
2. Refund Policy
We offer refunds or replacements only in the following cases:
- The product received is defective or damaged.
- The product delivered is different from what you ordered (wrong size, color, or design).
- The product has a major printing error.
Refunds are not applicable in cases where:
- The customer provides incorrect shipping information.
- The order is delayed due to courier or external factors beyond our control.
- Minor variations in color, size, or design occur due to digital displays or print methods.
3. Refund Process
- Refund requests must be made within 3 days of receiving the product.
- Customers may be required to share images or videos of the defective/damaged product for verification.
- Once approved, refunds will be processed to your original payment method within 7–10 days.
4. Replacement Policy
- In eligible cases, we may offer a replacement product instead of a refund.
- Replacements will be shipped at no extra cost to the customer.
5. Contact Us
For cancellation, refund, or replacement requests, please contact us at:
MirPrints
Email: info@mirprints.com
Website: www.mirprints.com
Address: Alakananda Apartment, Near Gauhati university, Assam, India